As we continue to monitor the impact of the novel coronavirus (COVID-19), we know many of you have questions. Our most commonly asked questions about appointments and care during this time are answered below.
If we have not covered your particular question on this page, you’re welcome to contact us directly for additional assistance.
How is PENTA preparing for COVID-19?
We continue to monitor new information about COVID-19, and we are adapting our care practices to reflect the latest recommendations from the Centers for Disease Control (“CDC”), Department of Health (“DOH”), and other overseeing regulatory bodies.
Have additional safety measures been implemented?
We have implemented a COVID-19 specific protocol. This protocol includes instrument disinfection, avoiding use of the waiting room, thorough surface cleaning and exam room sanitizing between each patient. Patients may also wait in their cars and complete check-in procedures using a cell phone. Our physicians and staff are using personal protective equipment (PPE). When patients enter the office, we ask that you and your child above age 2 years of age also utilize masks as well as clean your hands using the provided hand sanitizer.
Are you pre-screening patients?
The safety of our patients and the communities we serve is our number one priority. Patients will be assessed for COVID-19 risks (via phone or in person) prior to being allowed into any clinical areas. Patients will have their temperatures measured and will be required to answer additional Covid-19 specific questions. It will be reinforced that our offices are not the venue for patients with active COVID infection or with symptoms consistent with exposure to others with ongoing COVID infection.
Does PENTA Test for COVID-19?
PENTA cannot perform testing for coronavirus on-site. If you have a COVID-19 test pending, we require that you DO NOT come into the office until your results come back negative.
Have there been changes to the clinic operating hours?
At this time, the practice has structured a limited practitioner schedule (8:00am-3:30pm, M-F) to ensure minimal public interaction within the office space and to reinforce proper social distancing protocols. We want to assure our patients that we value their safety and are observing heightened precautions throughout this time.
What are the guidelines for office visits?
To help you prepare for your appointment, please keep the following in mind:
- Patients should arrive 15 minutes prior to their appointment time to answer pre-screening questions.
- Only the patient and one adult are allowed in the office.
Can I make changes to my appointment?
We will respect and accommodate any patient’s request to defer their appointments or surgical procedures until a later date, particularly as it relates to any non-urgent services.
How soon can I book an appointment?
PENTA IS NOW BOOKING IN-OFFICE APPOINTMENTS.
What if I am unable to keep my appointment?
If you are unable to keep your appointment, please call the office and your physician/practitioner will be notified and your appointment will be rescheduled.
Are surgical procedures resuming?
Yes, we have started performing some elective procedures. If your child’s surgery had to be cancelled due to COVID, you should know that we are actively reviewing and rescheduling surgery at a time that is safe and convenient for you and your child. We will be contacting you but feel free to call us if you have questions.
Are you still offering virtual visits?
Yes, PENTA will still be offering virtual visits for those patients who do not feel comfortable in the clinical setting. PENTA doctors will be able to discuss your symptoms and determine the most appropriate treatment plan, including recommending an in-office visit when necessary. But in our specialty, the quality of the medicine is distinctly superior when a patient is seen in the office.
Here is Guidance from the CDC on Staying Healthy:
- Wash your hands thoroughly and use alcohol-based hand sanitizers.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Stay home when you are sick and encourage family to do the same.
- Avoid close contact with people who are sick.
- Cover coughs and sneezes with a tissue, throw the tissue in the trash and immediately wash your hands. No tissue? Cough or sneeze into your elbow, not your hands.
- Clean and disinfect frequently touched objects and surfaces